1. Terms and Conditions

a. This website is owned and operated by Shining Glass Pty Ltd(ABN 51 165 752 741).

b. Access to and use of this website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, which may be updated, suspended or terminated by the ABC without notice in the Shining Glass's absolute and unfettered discretion. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

2. Pricing & Product Availability

Pricing

a. Prices are subject to change without notice.

b. All prices include GST, except for gift vouchers.

c. Except for magazine subscriptions, all prices exclude delivery costs.

d. Sale items are only available at the lower price whilst stocks last and during the designated sale period.

e. We take all reasonable care to ensure that all details and prices of products on the Shining Glass eshop website are correct at the time of online post. However, we reserve the right to correct any errors on the website and cancel orders made at the incorrect price.

Product availability

f. Please check the availability of the item you wish to purchase. All in stock items are promoted in good faith to be available at our warehouse at the time the order is received.

h. The availability indicator applies to single items only, and where multiples are purchased, the shipment of the total order may be delayed.

i. Once we have received your order, you will receive a confirmation email confirming receipt of your order. This is not a guarantee of availability.

j. Unforseen supply issues or unexpected demand may occasionally result in stock being unavailable. You may cancel or edit your order up until your order has been assigned to us. Please phone (61) 403 614 737 or email sales@shiningglass.com.au to make any changes.

k. Please note that some T-Shirts and magazine subscriptions are not available for international dispatch.

3. DELIVERY

a. Please take care to ensure accuracy when entering the delivery address for your order. Unfortunately, we are unable to redirect parcels once they have left our warehouse. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.

b. Delivery times on the website relate to the delivery service and do not include dispatch time. Orders placed with all stock ready to deliver will leave our warehouse within 3 business days. Orders for out of stock items will be sent within 2 business days of their arrival at our warehouse.

Additional Delivery Charges

On rare occasions, we reserve the right to adjust delivery costs for large orders or bulky items. You will be contacted and asked to accept these charges before your order is dispatched. You may cancel your order at any time prior to dispatch.

Additional delivery charges may apply where a parcel has been returned unclaimed, refused or insufficiently addressed and is resent at your request.

4. SECURE PAYMENTS

a. We accept the following payment methods: Bank Deposit, Payment on Delivery/Pickup (Cash, Visa/Mastercard)

*For Bank Deposit, please contact us to request Bank Account detail

b. To ensure protection of your credit card details, credit card payments are processed using NAB EFTPOS. Please call (61) 403 614 737 to make credit card payment. 

c. For your own protection and security, please do not send your credit card details via a webform or email communication.

5. PASSWORD PROTECTED ACCOUNT

a. To shop at the Shining Glass eshop website you will be required to create a password protected account. If you are a returning customer, you will be required to log onto this account.

b. The password must be a minimum of eight characters, contain at least one capital letter, and one number.

c. In setting up a password protected account, you agree to accept responsibility for all activity that occurs under your account or password.

d. You may terminate your account at any time by contacting us.

6. FEEDBACK

a. We welcome feedback and attend to all feedback and complaints promptly. For your own protection and security, please do not send your credit card details via a webform or email communication.

b. You are invited to provide product reviews to assist other customers in their purchasing decisions. Product reviews will be moderated prior to publishing and may be edited or removed as per the Shining Glass Online Terms and Conditions.

7. GOVERNING LAW and JURISDICITON

These Terms of Service are to be construed in accordance with the laws of New South Wales, Australia and in the event of any dispute or claim associated with these Terms of Service, that dispute or claim shall be subject to the exclusive jurisdiction of New South Wales, Australia.

14 NOTICE OF TRADEMARK

a. The Shining Glass logo may not be used without the prior specific, written permission of the Shining Glass.

Last Updated: January 2015